Jeremy Thake talks to Sam Marshall, Owner and Lead Consultant from ClearBox Consulting about workplace chatbots. Sam wrote an article for CMSWire that talked about is it too little, too soon.
Sam talked in detail about:
- where chat bots can work in the digital workplace
- what scenarios people are getting trapped in with the digital workplace
- the differences in consumer and enterprise scenarios for chat bots
- successful super bots, including Amazon's Alexa bot and others
- the best way forward to succeed with chat bots